Get your money back for ticket problems

TickHelp helps buyers recover refunds and compensation from secondary ticket marketplaces — StubHub, SeatGeek, Vivid Seats, Ticketmaster, and others. We work on a no-win, no-fee basis: our 30% success fee applies only when we recover money for you.

What kind of problems can TickHelp help with?

  • Tickets never arrived — the seller failed to deliver before the event
  • Invalid or fake tickets — rejected at the venue gate
  • Wrong seats — received tickets for a different section or row than listed
  • Cancelled event — the marketplace did not issue the refund you are owed
  • Marketplace guarantee claim denied — FanProtect, Buyer Guarantee, or Verified Resale claim rejected

How TickHelp works

  1. File a free claim — answer a few questions about your order and the problem
  2. Eligibility review — we assess your claim and provide an estimated recovery range for eligible cases
  3. Fee agreement — if eligible, you review and accept our no-win, no-fee terms and save a card on file
  4. We pursue the marketplace — formal demands, escalation through consumer protection channels
  5. Recovery — when money is recovered, our 30% fee is charged to your saved card

Marketplaces we cover

  • StubHub
  • SeatGeek
  • Vivid Seats
  • Ticketmaster Verified Resale
  • Viagogo
  • Other secondary ticket marketplaces

No win, no fee

Filing a claim is free. TickHelp's 30% success fee is charged only after money is recovered — never upfront, never if we recover nothing. There are no hidden fees.