Contact TickHelp

The fastest way to get help is through your claim's status page. If you have already filed a claim, use the case page to send a message to your case manager.

Existing claim enquiries

Log in to your claim's status page using the unique link emailed to you at submission, or use the Track page to look up your case by case number and email. Your case manager responds to messages through the case page.

General enquiries

For general questions about our service, eligibility, or fees, visit the Help centre for answers to the most common questions. For everything else, you can reach us at claims@tickhelp.com.

TickHelp Plus support

Plus members can manage their membership — including cancelling — through the member portal linked from the Plus page, or by email at claims@tickhelp.com.