Privacy Policy

Information we collect

When you submit a claim or use our service, we may collect:

• Contact information: name, email address, phone number
• Order information: marketplace, order numbers, event details, amounts paid
• Purchase email: the email address the tickets were ordered under
• Documents and evidence you upload to support your claim
• Payment information through Stripe (TickHelp does not store your full card number)
• Communications you send through the case portal or by email

How we use your information

We use your information to assess your claim, pursue it with the marketplace, and communicate with you about your case. We share your information with the marketplace only to the extent needed to pursue your claim. We use Stripe for payment processing and Resend for email delivery.

Automated processing

We use automated tools — including AI — to assess claims, review evidence, and generate claim scores. A claim score is an assessment, not a binding decision. Human review is part of our process.

Your rights

You may request access to, correction of, or deletion of your personal data at any time. California residents have additional rights under the CCPA, including the right to know, the right to delete, and the right to opt out of sale (we do not sell personal data). Contact us at claims@tickhelp.com to exercise your rights.

Data retention

We retain claim records and transaction data for as long as needed to fulfil our obligations and comply with applicable law. We delete personal data on request to the extent permitted by law.