Gametime: Buyer Guarantee & Refund Rights

Key takeaways

• Gametime guarantees on-time delivery and valid tickets; promises replacement or refund if issues arise through no fault of the buyer
• Cancelled events without reschedule qualify for automatic full refunds within five to seven business days
• Contact support immediately if tickets do not arrive or are invalid; investigations after the event can take up to 14 days
• All sales are final except for cancellations; postponements and buyer's remorse do not qualify for refunds
• Gametime evaluates claims case-by-case and reserves the right to limit claim amounts and frequency

What the Gametime Guarantee Promises

Gametime guarantees that tickets will arrive in time for the event and will be valid for entry. If tickets are not delivered on time or turn out to be invalid at the venue, Gametime states it will work to provide replacement tickets or issue a refund. The guarantee applies automatically to all purchases at no additional cost.

All sales are otherwise final. Except for cancelled events or specific guarantee situations, buyers cannot change or cancel orders after purchase. This means you cannot get a refund simply because you change your mind or can no longer attend.

Cancelled and Postponed Events

If an event is cancelled and not rescheduled, buyers automatically receive a full refund to their original payment method. Gametime states refunds are typically processed within five to seven business days. If Gametime credit was used for the purchase, that credit is returned to the account immediately.

Postponed or rescheduled events are handled differently. Because tickets typically remain valid for the new date, postponements generally do not qualify for refunds under the guarantee. Gametime operates as a marketplace and does not own the inventory, so sellers maintain a final sales policy for rescheduled events.

Non-Delivery and Invalid Tickets

If tickets are not delivered before the event or are invalid when scanned at the venue, buyers should contact Gametime support immediately. Gametime's policy states it will attempt to get buyers into the event, which may involve troubleshooting, working with venue box office staff, or providing replacement tickets.

For issues reported before the event, Gametime aims to resolve problems in real time. If a claim is filed after the event, Gametime may conduct an investigation involving both the buyer and seller to determine what occurred. According to their support documentation, post-event investigations can take up to 14 days to complete, and the resolutions team will contact buyers by email once the review is finished.

How to File a Claim

Buyers experiencing ticket issues should contact Gametime support as soon as they become aware of a problem, ideally before the event begins. Contact methods include the in-app chat feature, calling the customer service line at 888-355-0132, or using the support chat at support.gametime.co/contact. Having your order number, screenshots, and any relevant documentation ready will help speed the process.

Gametime may request documentation or evidence to support the claim, such as screenshots showing tickets were not received or photos of error messages at the venue. The company investigates all claims on a case-by-case basis and reserves the right to limit both the dollar amount awarded and the number of claims a customer can file in a calendar year. Failure to report issues immediately may limit Gametime's ability to provide a remedy.

Limitations and Gaps to Watch For

The Gametime Guarantee includes several important limitations. Exclusions apply, and the guarantee is subject to change at Gametime's sole discretion at any time. Event postponements, changes to venue policies after purchase, and buyer's remorse are not covered. Reporting problems late, especially after an event has already occurred, may prevent Gametime from resolving the issue.

Purchases made outside Gametime's official app or website are not protected. The company determines claim validity on a discretionary basis, and there is no guarantee of specific outcomes or timelines beyond the general policies stated. If Gametime does not resolve a dispute to your satisfaction, buyers may consider a credit card chargeback as a backup option, though Gametime's terms discourage chargebacks without first contacting the company.

• Postponed events typically do not qualify for refunds since tickets remain valid for the new date
• Gametime reserves the right to investigate claims and determine resolutions case-by-case
• Late reporting of ticket problems may hinder Gametime's ability to provide a remedy
• The guarantee can be changed by Gametime at any time; current terms were last updated June 6, 2025