TickPick: Buyer Guarantee & Refund Rights

Key takeaways

• TickPick guarantees authentic tickets and on-time delivery; for canceled events, you receive a refund or credit at the company's discretion
• If tickets are invalid, call customer support immediately at 845-538-4567; you must contact them within five days of the event to qualify for a refund
• Postponed or rescheduled events are not eligible for refunds under the guarantee; tickets remain valid for the new date
• All sales are final for buyer changes of mind; TickPick can amend the guarantee at any time without notice

What the BuyerTrust Guarantee Promises

TickPick's BuyerTrust Guarantee covers all purchases on the platform. The company promises that your tickets will be authentic and valid for entry, that you will receive your tickets in time for the event, and that if the event is officially canceled with no rescheduled date, you will receive a refund or account credit.

If there are issues or discrepancies with the tickets you receive, TickPick states it will attempt to find comparable or better replacement tickets. If replacement tickets cannot be found or are not available at a comparable price, the company may cancel the order and refund the full purchase price.

Cancelled Events: When Refunds Apply

If an event is officially canceled and will not occur at a later date, TickPick will issue either a refund or credit at its discretion and where allowable by law. According to TickPick's support documentation, once the cancellation is confirmed, a refund is processed and a confirmation receipt is sent within three to five days.

For physical tickets, you may be required to return them before reimbursement is issued. Postponed or rescheduled events generally do not qualify for refunds under the guarantee. TickPick states that tickets for the original date typically remain valid for the rescheduled event, and buyers who can no longer attend may re-list tickets for sale on the platform.

Invalid Tickets and Non-Delivery Protection

If your tickets are deemed invalid by the venue, TickPick instructs buyers to call customer support immediately. The company will attempt to locate comparable replacement tickets to ensure you do not miss the event. If you contact TickPick after the event, they will investigate the incident, and after confirming with the venue that the tickets are invalid, they will issue a refund for the full cost including any service fees and shipping charges.

For non-delivery issues, buyers must reach out within five days from the date the tickets were expected to arrive. TickPick notes that many venues do not release electronic tickets until twenty-four to forty-eight hours prior to the event start time. If your in-hand date has passed and tickets have not been delivered, contact customer support immediately.

How to File a Claim and Important Deadlines

To file a claim for invalid tickets, call TickPick customer support at 845-538-4567 as soon as the problem is discovered. For the guarantee to remain in effect for invalid tickets, you must contact TickPick within five days of the event. For non-delivery issues, contact support within five days from the expected delivery date.

Buyers are responsible for verifying any inconsistencies or discrepancies in ticket location, description, or price by calling TickPick as soon as possible after discovery. Using a ticket without reporting a discrepancy to TickPick constitutes acceptance of the ticket as is, according to the company's user agreement.

Known Limitations and Gaps in Coverage

TickPick states in its terms that all sales are final and the company cannot cancel or exchange tickets for any buyer-initiated reason such as a change of plans. The guarantee only applies to officially canceled events, not postponed or rescheduled ones. TickPick also notes that event dates, times, venues, and performers may change, and the company is not responsible for these changes or for partial performances.

The company reserves the right to amend or cancel the BuyerTrust Guarantee at any time without notice. Replacement tickets depend on availability, and TickPick determines in its sole discretion whether substituted tickets are comparable or better. Actual seat and row numbers may vary from those purchased, and TickPick does not guarantee information provided by sellers in listing notes.