Know your rights as a ticket buyer

Know your rights

Laws and protections every ticket buyer should understand.

• Your Rights as a Ticket Buyer — Federal and state laws that protect ticket buyers and what to do when transactions go wrong
• Credit Card Chargebacks (Fair Credit Billing Act) — How federal law protects credit card users who dispute billing errors or undelivered/misrepresented purchases
• The BOSS Act & Federal Ticketing Rules — Federal laws regulating ticket bots, pricing transparency, and consumer protections in ticketing
• FTC Protections & Deceptive Ticket Practices — How the FTC protects ticket buyers from hidden fees and deceptive practices
• State Consumer Protection & Refund Laws — State consumer protection laws, attorney general enforcement, and ticket-specific laws across US states

Supported marketplaces

What each platform's buyer guarantee actually covers.

• StubHub: Buyer Guarantee & Refund Rights — What StubHub's FanProtect Guarantee covers for US ticket buyers and how to claim refunds
• SeatGeek: Buyer Guarantee & Refund Rights — SeatGeek's Buyer Guarantee covers valid tickets, on-time delivery, and refunds for cancelled events in the US.
• Vivid Seats: Buyer Guarantee & Refund Rights — Official Vivid Seats 100% Buyer Guarantee: what it covers, refunds for cancelled events, and how to claim
• Ticketmaster and Ticketmaster Resale: Buyer Guarantee & Refund Rights — Official buyer guarantees, refund rights, and claim procedures for Ticketmaster and Ticketmaster Resale purchases
• TickPick: Buyer Guarantee & Refund Rights — Understand TickPick's BuyerTrust Guarantee: what's covered, when refunds apply, and how to file a claim
• Gametime: Buyer Guarantee & Refund Rights — Gametime Guarantee coverage: valid tickets, on-time delivery, cancelled-event refunds, and claim procedures
• Viagogo: Buyer Guarantee & Refund Rights — Understanding Viagogo's buyer guarantee, what's covered, how to file claims, and key limitations to watch for
• FIFA official ticket resale platform: Buyer Guarantee & Refund Rights — Buyer protections, refund policies, and claim procedures for FIFA's official ticket resale platform

By issue

Practical steps for the most common ticket problems.

• What to Do: Tickets that were never delivered — Your rights and steps to take when tickets purchased from a secondary marketplace are never delivered
• What to Do: Tickets that were invalid, fake, or already used at the gate — Steps to take if your secondary marketplace tickets were invalid, fake, or already used at the venue
• What to Do: Being denied entry at the venue despite a valid-looking ticket — What to do if you're denied venue entry with a ticket purchased from a secondary marketplace
• What to Do: An event cancelled with no refund provided — Steps to take when your event is cancelled and the secondary marketplace won't refund your tickets
• What to Do: Receiving different (usually worse) seats than purchased — What to do if you receive different or worse seats than you purchased from a secondary ticket marketplace
• What to Do: A refund that was promised by the marketplace but never actually paid — Steps to take when a secondary ticket marketplace promised a refund but hasn't paid it
• What to Do: Hidden or excessive/undisclosed fees added at checkout — How to address hidden or excessive fees disclosed only at checkout on secondary ticket sites
• What to Do: A listing that was misrepresented (view, section, restrictions, or ticket type) — Steps to take when a ticket listing's view, section, restrictions, or ticket type was misrepresented on resale sites
• What to Do: Being charged twice or overcharged for the same order — Steps to take if you've been charged twice or overcharged for the same ticket order on a secondary marketplace

Marketplace deep dives

In-depth guides for specific issues with each major secondary marketplace.